Booking InquiryPre-booking questions on availability, packages
Booking ModificationChange dates, passengers, rooms
Booking CancellationCancel request + refund process
Refund & Payment IssuesPayment failed, overcharged, refund status
Ferry & Transport InquirySpecific to Koh Lipe route or island transfers
Tour & Activity InquiryDay trips, snorkeling, island hopping packages
Hotel & Accommodation InquiryRoom types, check-in, amenities
Group & Corporate BookingBulk or business bookings
Complaints & FeedbackService issues, bad experience
Partnership & AffiliateAgent, influencer, B2B inquiries
Technical Support (IT)App/website bugs, login issues
General InquiriesCatch-all