Please note that the transfer service is only available for the specified hotel. Kindly refer to the 'Inclusions' section for the hotel name.
Location: Sungai Lebam River, approximately 15 km (15-minute drive) from Desaru Coast
1. Minimum Age Requirement
This activity is only suitable for participants aged 5 years and above. Children must be accompanied by a parent or legal guardian at all times.
2. Booking in Advance
This tour requires advance booking via Mystravels.com.
3. Punctuality is Essential
Guests must be ready at their hotel lobby 10–15 minutes before the scheduled pick-up time. Late arrivals may result in missing the activity without refund.
4. Transfers Only from Desaru Coast Hotels
Free return transfer is only available for guests staying within Desaru Coast area. Transport from other areas may be arranged with additional charges, subject to availability.
5. Safety First
- Life jackets are compulsory and must be worn throughout the kayaking session.
- No standing, leaning over the kayak, or reckless paddling is allowed.
- Guests must follow all safety instructions given by the guide or safety boat team.
6. Weather Policy
The tour will proceed in light rain. However, it may be postponed or canceled in the event of heavy rain, strong currents, or other unsafe conditions. A refund or rescheduling option will be provided if canceled due to weather.
7. Health & Physical Condition
This activity is not suitable for:
- Guests with recent surgeries or serious medical conditions
- Those with poor balance or unable to sit in a kayak for an extended period
- Individuals who cannot follow safety instructions
- No Strollers, Baby Carriers, or Wheelchairs
Due to terrain and boat access, these items are not permitted.
8. Belongings & Electronics
- Please bring a dry bag to protect your phone, camera, and valuables.
- The tour operator is not responsible for any loss or water damage.
9. No Smoking or Alcohol
Smoking, vaping, or consumption of alcohol is strictly prohibited before and during the activity.