1. Booking
• Once your booking is confirmed by our third-party partner, a confirmation email will be sent to you.
Booking Confirmation Timeline:
• Instant Confirmation Activities: You will receive your confirmation email within 5 minutes of booking.
• Non-Instant Confirmation Activities: You will receive your confirmation email within 24–72 hours.
2. Prices & Payment
• All prices are subject to change without prior notice.
• Full payment is required at the time of booking.
3. Cancellation & Refunds
General Policy:
• Cancellation and refund policies may vary depending on the activity. Please refer to the specific activity’s cancellation section for details.
• If eligible, refunds will be processed within 14–30 business days.
• No refunds will be issued for no-shows.
4. Booking Amendments
• Requests to change booking details (e.g., date or time) must be made at least 7 days in advance.
• All changes are subject to availability and not guaranteed.
• Mystravels reserves the right to reschedule or cancel an activity due to weather conditions or unforeseen circumstances. In such cases, guests will be offered a new date or a full refund (excluding bank processing fees).
5. Customer Responsibilities
• Ensure you meet all activity requirements (e.g., age, health conditions, etc.).
• Follow all safety instructions provided by the operator.
• Mystravels is not liable for any injuries, damages, or losses incurred during the activity.
6. Third-Party Providers
• Some activities are operated by our trusted third-party partners.
• Mystravels is not responsible for the services, actions, or safety practices of these providers.
• Guests must follow the terms and safety guidelines set by the activity provider.
7. Travel Insurance
• We strongly recommend purchasing travel insurance to cover medical emergencies, cancellations, or other unforeseen events.
8. Liability
• Mystravels is not responsible for any delays, accidents, or losses resulting from third-party actions or force majeure events (e.g., natural disasters, government regulations, etc.).