1. What are the operating hours?
Entopia is open daily from 9:00 AM – 6:00 PM (last entry at 5:00 PM).
2. Is re-entry allowed on the same day?
No, same-day re-entry is not permitted. Please ensure you enjoy all activities before leaving.
3. What is the age classification for tickets?
- Adult: 13 – 59 years old
- Child: 4 – 12 years old (proof of age required)
- Toddlers (3 years old & below): Free admission (no ticket required).
- Senior Citizen: Same rate as child
4. Do children need to be accompanied by adults?
Yes, children under 13 years old must be accompanied by an adult at all times.
5. How do I enter with online tickets?
Show your e-ticket via mobile or a printed copy. QR codes must be clear and scannable at the admission turnstile.
6. Are food and drinks allowed inside?
Outside food and drinks are not allowed, except for infants and visitors with special needs. Food and beverages are available at Tapestree Restaurant and Tapestree To-Go.
7. What if it rains?
The indoor section, The Cocoon, remains open. Tickets remain valid regardless of weather, and no refunds will be provided.
8. Is there a dress code?
Yes, appropriate clothing is required under Malaysian law. Clothing with obscene or offensive language is prohibited.
9. What facilities are available inside?
Restrooms, nursing rooms, free Wi-Fi, first aid service, restaurants, souvenir outlets, and prayer rooms.
10. What items are prohibited inside?
Drones, skateboards, segways, alcoholic drinks, sharp objects, fireworks, and dangerous items are strictly not allowed.