1. What is the difference between Entopia Day Visit and Entopia Night Visit?
Entopia Day Visit
A daytime nature attraction featuring butterfly gardens, indoor discovery areas (The Cocoon), and educational exhibits.
Entopia Night Visit
A unique nighttime experience showcasing the world’s first biofluorescent garden, glowing flora, and nocturnal creatures like geckos and scorpions under ultraviolet light.
2. What are the operating hours?
Entopia Day Visit
- Open daily from 9:00 AM – 6:00 PM
- Last entry: 5:00 PM
Entopia Night Visit
- Open every Thursday, Friday, Saturday & Sunday
- Operating hours: 7:00 PM – 10:00 PM
- Last entry: 9:00 PM
3. How long should I plan for my visit?
Entopia Day Visit:
Visitors usually spend around 3–4 hours, depending on their pace.
Entopia Night Visit:
The visit typically lasts 2–3 hours, depending on interest in the exhibits.
4. How long are the tickets valid?
- Tickets are valid for 45 days from the date of purchase.
- Guests must visit within this 45-day validity period. After the validity period expires, the ticket will be considered void and no extension, refund, or amendment will be provided.
5. Is it suitable for children?
- Yes, both experiences are family-friendly and suitable for all ages.
- Children under 13 years old must be accompanied by an adult at all times.
- Toddlers (3 years old & below): Free admission.
- Child tickets: 4–12 years old (proof of age required).
6. What are the ticket age categories?
- Adult: 13–59 years old
- Child: 4–12 years old (proof required)
- Toddler: 3 years old & below – Free admission
7. Can I re-enter on the same day?
- No, same-day re-entry is not permitted for the Entopia Day Visit.
- For Entopia Night Visit, tickets are valid only for the selected session.
8. How do I enter with online tickets?
- Please present your e-ticket (mobile or printed copy) at the admission turnstile.
- Ensure the QR code is clear and scannable.
9. Can I bring outside food and drinks?
Outside food and drinks are not allowed.
Entopia Day Visit:
- Food & beverages are available at Tapestree Restaurant and Tapestree To-Go.
- Exception: Infants and visitors with special dietary needs.
Entopia Night Visit:
Tapestree Café operates from 7:00 PM – 8:30 PM.
10. Will the event proceed if it rains?
- Yes, both experiences operate regardless of weather.
- Indoor areas such as The Cocoon remain open.
- Tickets remain valid regardless of weather, and no refunds will be provided due to weather conditions.
- Visitors are encouraged to check the weather forecast beforehand.
11. Is there a dress code?
- Yes. Appropriate clothing is required under Malaysian law.
- Clothing with obscene or offensive language is prohibited.
12. What facilities are available?
- Restrooms
- Nursing rooms
- Free Wi-Fi
- First aid service
- Restaurants & cafés
- Souvenir outlets
- Prayer rooms
13. What items are prohibited?
- Drones
- Skateboards
- Segways
- Alcoholic drinks
- Sharp objects
- Fireworks
- Dangerous items